By Casey Hawley

ISBN-10: 0071433708

ISBN-13: 9780071433709

The in simple terms source a supervisor must flip an issue worker right into a best performer

201 how you can flip Any worker right into a megastar Performer arms managers with the concepts they should take care of the complete diversity of worker problems--including tardiness, low-quality paintings, consistent complaining, and lots more and plenty extra. advisor Casey Hawley's new angle to body of workers difficulties replaces harsh self-discipline with confident, goal-oriented strategies that flip failing staff into staff gamers. this simple advisor offers managers the instruments and coaching to:

  • Identify difficulties prior to they turn into critical
  • Develop the paintings of positive suggestions
  • Deal with shielding reactions from staff
  • Understand which difficulties have to be controlled and which of them do not
  • Uncover the reason for an issue and aid an worker discuss it
  • Foster dialogue in team clash events • Create pursuits for worker development
  • Follow up on worker growth

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Additional resources for 201 Ways to Turn Any Employee Into a Star Player

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They value learning new technical or tactical skills, they make more lateral moves or job rotations to broaden their experience, and they have higher expectations that an employer will train them and invest in them. Two tools for improving people’s skills are the performance appraisal and the development plan. Both will improve an employee’s abilities to meet goals and improve organizational performance. More important, Y 19 Copyright © 2004 by The McGraw-Hill Companies, Inc. Click here for terms of use.

How did Xerox get these top performers to remain loyal and work for the company for years for compensation that was far below the industry standard? • Pride in company • Pride in accomplishment • Pride in standards I talked to some of these training stars who were working for so little, sharing with them the survey information regarding compensation. Most of them didn’t care. Why? They were Xerox trainers. To them, this was the pinnacle of excellence. To be able to say that you were a Xerox trainer was a message to the industry that you were the best of the best.

Set up two or three meetings or lunches over the next quarter with Ellen Hay. Ask her to serve as your peer coach on integrated services. Prepare specific questions to ask her. 7. Set up similar meetings with Don Ford. 6. Ellen Hay, Transmission Services 6. Increase your knowledge of ITS. 7. Don Ford 7. Increase your expertise in evaluating and reading contracts. (Continues) 32 201 WAYS TO TURN ANY EMPLOYEE INTO A STAR PERFORMER (Continued) DEVELOPMENTAL PLAN Developmental Step Resources Developmental Needs Development by Manager 8.

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201 Ways to Turn Any Employee Into a Star Player by Casey Hawley


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